Managed service oversight
Fixed scope / retained
MSP reset review · scope agreed in discussion.
For a growing business paying for support but lacking clear accountability. Scope is agreed in discussion: a focused review producing a supplier scorecard, priority actions and a KPI/SLA pack to use at the next service review. Continue with retained oversight only if ongoing independent governance is useful.
Typical scope
- MSP selection and due diligence
- Contracts, KPIs and SLAs
- Service reviews and escalation
- Cost and application rationalisation
Not sure whether this fits? A short call clarifies scope and timing.
Discuss Managed service oversight