Hybrid LogicIndependent IT & security consultancyHome

Managed service oversight

Fixed scope / retained

MSP reset review · scope agreed in discussion.

For a growing business paying for support but lacking clear accountability. Scope is agreed in discussion: a focused review producing a supplier scorecard, priority actions and a KPI/SLA pack to use at the next service review. Continue with retained oversight only if ongoing independent governance is useful.

Typical scope

  • MSP selection and due diligence
  • Contracts, KPIs and SLAs
  • Service reviews and escalation
  • Cost and application rationalisation

Not sure whether this fits? A short call clarifies scope and timing.

Discuss Managed service oversight